Shipping & Returns

Thank you for choosing Motus as your trusted global trader of grains, lentils, rice, beans, and nuts. We appreciate your business and would like to provide you with our shipping policy to ensure a smooth and transparent buying experience.

1. Order Confirmation:

   • We will ship your products once your order is confirmed and payment is received. We require order confirmation to ensure accurate processing and timely delivery.

   • Please review your order carefully before confirming, as we are unable to make changes once it is confirmed.

2. Dispatch and Delivery:

   • Once your order is confirmed, we will begin processing and packaging your products for dispatch.

   • We aim to dispatch orders promptly, typically within 1-2 business days. However, please note that shipping times may vary depending on factors such as product availability, destination, customs clearance, and any unforeseen circumstances beyond our control.

   • Delivery times may also vary, depending on the shipping method chosen and the destination. We will provide you with an estimated delivery timeframe at the time of order confirmation.

3. Shipping Methods and Costs:

   • We offer various shipping options to accommodate your needs, including standard and expedited services. Shipping costs will be calculated based on the weight, volume, and destination of your order.

   • Please note that any import duties, taxes, or customs fees imposed by the destination country are the responsibility of the buyer. We recommend checking with your local customs office for more information on potential additional charges.

4. Tracking and Notifications:

   • Once your order is dispatched, we will provide you with a tracking number and shipping carrier details, if available. You can use this information to track the progress of your shipment.

   • We will also send you notifications and updates regarding your order status, including any delays or issues that may arise during transit.

5. Returns and Exchanges:

   • Due to the nature of our products, we do not accept returns or exchanges once the goods have been dispatched.

   • However, if there are any issues or damages with your order upon delivery, please contact us within 48 hours of receipt, and we will evaluate the situation on a case-by-case basis to find a satisfactory solution.

We strive to provide you with the best possible service and ensure that your products arrive on time and in excellent condition. If you have any further questions or concerns regarding our shipping policy, please do not hesitate to contact us. Your satisfaction is our top priority, and we look forward to serving you.